Refund policy

Return and Refund Policy

We offer a 30-day return window. To be eligible for a return, an item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.

To start a return, email support@icehouseglobal.com with your order number and the reason for your request. Please do not send an item back without first receiving return instructions.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, Icehouse Global will provide return instructions and cover reasonable return shipping costs.

Custom and personalized items
Custom Grillz, personalized pieces, and special-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Refunds
After we receive and inspect your return, we’ll notify you whether it is approved. Approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may take additional time to post the refund.

Exchanges
We do not offer direct exchanges. If you’d like a different item, please return your eligible original item for a refund and place a new order.

Questions
For questions about returns or refunds, contact support@icehouseglobal.com.